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Zmart Australia is a Australia’s online megastore based in Melbourne. We deliver a wide range of products, from economical to deluxe lifestyle goods, to provide a premium online shopping experiences.

We always endeavor to provide a quality customer service experience by selling great quality products that you’ll love so much and you want to come back and shop with us again!

You are always welcome to make a payment through Paypal, the following payment method also accepted:

>Australian Customers: We accept bank transfer and cash on pickup (For eligible products only). If payment made by bank transfer, please refer your eBay ID or your full name so we can easlier to process.

>International Customers: Sorry, we only accpet Paypal for international buyers.

We post all orders on the same business day if payment cleared before 2pm.

>Australian Customers:
* Standard Postage: Most of products are free shipping for Australian buyers, unless otherwise specified.
* Express Shipping: We offer Australia Post Express Shipping service with next day delivery (For eligiable area), extra charge apply. Please select it while checkout.
* If no express shipping service option available while checkout, please contact us with your postcode for a quote.

>International Customers:
* Standard Postage: Standard postage is as specified in the listing for your location.
* Express Postage: We offer EMS shipping service with extra charge, please contact us with your country name for a quote.
* Postage discount for Combined orders: If you order different items from our store, please contact us before checkout so we can apply for a international postage discount.

***Note for international Buyers***
Import duties , taxes , and charges aren’t included in the item price or postage cost. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to bidding or buying. Thanks for understanding!

Click & Collect allows you to order online and pick up your purchase from our warehouse based in Clayton, Melbourne. We will send you a Ready for Collection email and text message (if mobile number provided on the order) when your order is ready. Service opens on weekdays between 11am to 4pm.To avoid disappointment, please wait until you have received an email / text confirming your order is available to collect.

We will gladly accept returns within 30 days of receipt, simply contact us for return details.

> Change of mind:
All our items or Products come with a thirty (30) day refund guarantee in addition to your statutory rights. If, for any reason whatsoever, you are not satisfied with any Product delivered to you, you may, within thirty (30) days of item purchase being delivered, return the Product in the original packaging to ensure they are adequately protected in transit, with all tags and stickers still attached and with original condition. You may need to afford shipping postage.

> Item not as described / Dead on arrival (DOA):
In the unlikely event that your item arrives damaged or faulty, you have 30 days to notify us for a replacement or a full refund.

If you would like to contact us, please click here and one of our Customer Service Consultant will contact you as soon as possible.