1. What payment methods do you accept?

We accept the secure payment methods displayed during checkout.
Payments must be completed at the time of purchase.
We do not accept cash, checks, bank transfers, or cryptocurrency.

2. How long does order processing take?

All orders are processed within 1–2 business days.
Orders submitted after 05:00 PM (PST) are processed the next business day.
We do not process orders on weekends or holidays.

3. How long does shipping take?

After processing, delivery takes 3–7 business days within the United States.

4. What is the total delivery time?

Processing (1–2 days) + Shipping (3–7 days) = 4–9 business days total.

5. Do you offer free shipping?

Yes. Shipping is 100% free on all orders—no minimum purchase required.

6. Do you ship internationally?

No.
At this time, we only ship within the United States.

7. How do I track my order?

Once your order has shipped, you will receive a tracking email.
Tracking updates may take 24–48 hours to appear.

8. How can I return an item?

You may request a return within 14 days of delivery.
Items must be unused and in original condition.

To start a return, contact us at:
📧 Support@vavente.shop
📞 +1 (321) 298-9922

9. Who pays for return shipping?

Customers are responsible for return shipping costs unless:

The item arrived damaged, or
The wrong item was delivered.

10. How long does a refund take?

Refunds are processed within 7 business days after your return is approved and received.

Refunds are issued to the original payment method used at checkout.

11. Can I cancel my order?

Yes—orders may be canceled before they are processed.
Once shipped, the order cannot be canceled.

12. What if my item arrives damaged or incorrect?

The damaged or incorrect item
The packaging
The shipping label

We will assist you immediately.

13. How do I contact customer service?

You can reach us anytime through:

📧 Support@vavente.shop
📞 +1 (321) 298-9922

We aim to respond within one business day.

Business Information

(Place this at the bottom of every page)

Business Name: Vavente
Website: https://vavente.shop
Phone: +1 (321) 298-9922
Email: Support@vavente.shop
Address: 1943 Cato Court, Indialantic, FL 32903
Online Orders: Available 7 days a week
Business Hours: Monday – Friday | 10 AM – 5 PM

Questions or comments are always welcome.