Thank you for shopping with Vavente.
We want you to have a smooth and satisfying experience.
This Refund & Return Policy explains how returns and refunds are handled when purchasing from https://vavente.shop.

1. Return Window

We offer a 14-day return policy from the date your order is delivered.

If 14 days have passed since delivery, unfortunately we cannot accept a return.

2. Eligibility for Returns

To qualify for a return:

The item must be unused and in original condition.
Packaging, accessories, manuals, and tags must be included (if applicable).
A valid proof of purchase is required (Order number or email confirmation).

Returns will not be accepted if:

The product is used, damaged, or altered
Packaging is missing
It is a final sale item (if specified)

3. How to Request a Return

To begin the return process, contact us at:

📧 Email: Support@vavente.shop
📞 Phone: +1 (321) 298-9922

Include the following information:

Full Name
Order Number
Reason for Return
Photos (if item arrived damaged or incorrect)

We will review your request and provide the return instructions.

Please do not send any item back without contacting us first.

4. Return Shipping Costs

Customers are responsible for return shipping costs unless:
✔ The product arrived damaged
✔ A wrong item was delivered

We recommend using a trackable shipping service, as Vavente is not responsible for lost or undelivered return packages.

5. Refund Processing

Once your returned item is received and inspected, you will be notified by email.

Refund details:

Refunds are processed within 7 business days after approval.
Refunds will be issued to the original payment method used during checkout.
Shipping costs (if any) are non-refundable.

6. Exchanges

We currently do not offer direct exchanges.
If you wish to replace an item, you may return the unwanted item and place a new order.

7. Cancellations

Orders may be canceled only before they are processed or shipped.

If the order has already shipped, it cannot be canceled.
However, you may request a return after the item arrives.

8. Damaged, Defective, or Incorrect Items

If your order arrives:

Damaged
Defective
Incorrect

The item
The packaging
The shipping label

We will resolve the issue as quickly as possible.

Contact Information

(Place this at the bottom of every policy page)

Business Name: Vavente
Website: https://vavente.shop
Phone: +1 (321) 298-9922
Email: Support@vavente.shop
Address: 1943 Cato Court, Indialantic, FL 32903
Online Order: Available 7 days a week
Business Hours: Monday – Friday | 10 AM – 5 PM

Questions or comments are always welcome.